Refund policy

Plata Import Sales Policy

Thank you for choosing Plata Import! Please take a moment to review our sales policy:

Order Cancellation

  • Final Sale: Once an order is placed, it cannot be canceled.

Refunds and Exchanges

  • No Refunds: We do not offer refunds.
  • Exchanges and Store Credit: Exchanges or store credit are available within 7 days of purchase. A 33% restocking fee may apply.
  • Eligibility for Exchange: Items must be in their original packaging and condition, accompanied by the invoice and receipt.

Final Sale Items

  • All floor models and clearance items are final sale and are not eligible for exchange or return.

Estimated Time of Arrival (ETA)

  • All ETA provided at the time of purchase are approximate and may change. Plata Import is not responsible for any delays caused by manufacturers or logistics.

Pickup Notification

  • Customers must call 48 hours in advance to arrange pickup details.

Delivery Information

  • Delivery fees are not included in the product price.
  • Installation and assembly are not included in the delivery price.
  • Deliveries are made to the front door unless other arrangements are made with management.

Damage Reporting

  • Customers are responsible for inspecting items upon delivery or pickup. Any damages must be reported in writing via email to Plata Import management within 24 hours.

Warranty Policy

  • Plata Import does not offer a warranty on any products.

Custom and Third-Party Orders

  • Custom orders and products from third-party vendors are not eligible for exchange, return, or refund.

Order Confirmation

  • All orders placed via telephone, email, or through our website are confirmed and subject to these policies.

Agreement

  • By completing your purchase, you acknowledge and agree to the terms outlined in this policy.

Thank you for your understanding and support! If you have any questions, feel free to reach out to us.